A staff member talks to a woman who needs assistance.

Why it Matters

Shared responsibility, capacity and outcomes

Healthcare, human services and criminal justice entities are routinely resource and capacity-constrained, causing high levels of stress while trying to best serve people. Moreover, those working for a shared cause of improved outcomes are often disconnected, with data siloed and access between healthcare and critical system partnerships out of reach. The ShareTek Coordinated Care platform remedies all these issues, through its capacity-building solutions that ensure vulnerable populations do not fall through the cracks.  


Windshield time (time spent traveling to and from clients), competing geographies, disconnected system partners, and high caseloads are often cited by case managers, providers and other team members as the primary reasons for a lack of meaningful client engagement and thus, adverse outcomes. Trying to locate a client for a visit, needing to be in two places at once, too many people to serve, or trying to corral the necessary parties for a meeting can be challenging. ShareTek connects everyone virtually, making all relevant data, outstanding tasks and results easily accessible.

By using a virtual platform to remotely connect all providers, case managers, and support team members, overhead costs such as increased headcount and employee time; capital and operating expenditures; and transportation costs are drastically reduced. Using a technology platform to coordinate care can also help automate functions, creating more manageable caseloads, which leads to reduced employee turnover.  

ShareTek’s software solution helps limit the frequency of costly, higher-level care requirements. This is achieved by a real-time interface permitting de-escalation and avoidance of harmful, high cost alternatives. Moreover, providers can identify potential risks in advance and set up a support team with the information it needs to help a client make progress towards his or her goals. The reduced frequency of higher-level care could come in the form of fewer residential or in-patient treatments, hospitalizations or even incarceration. This means cost savings across the board.  


of members feel more engaged to their support team.


of members have used the mobile application in the last 30 days.


of members feel they have greater access to care when then need it.

Interested in Coordinated Care?